Privacy Policy

Who we are

Our website address is:

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

Email Optin

We collect emails from our visitors for educational and marketing purposes as described before a visitor submits his/her email. We do not transfer or sell your personal details to the third parties neither do we spam you. Our subscription email has unsubscribe link in order to remove your email from our list.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


Here’s how it works

  1. You have searched for products to buy from either 1688, Alibaba, Taobao or any Chinese online stores
  2. We have assumed that you have done your research on the supplier you will be buying from
  3. We will inquire from you about the shipping company of your choice. If you have none, we can recommend options for you. (We have no connection with them. You just do it at your own risk).
  4. Now, you send the links to all the products that you want us to buy for you
  5. And our role is to simply buy those products and send them to the shipping company of your choice.
  6. But before we place your order, we will send a screen recording of your links in our cart so that you can confirm the colours, quantity, and size match exactly what you need. After confirmation, we will place your order.
  7. We will supply you with tracking numbers so that you can communicate with your shipping company so that they can track your goods.
  8. Now your shipping company should be able to start receiving your goods within the 3-4 days of placing your orders.
  9. Our job is done with you. 

If you want us to help you handle all your orders while you handle other important things, we will help you at no additional cost. 

Just like we will send a screen recording of your items in our cart, you already confirmed that everything is complete including the exact size, colour, and quantity you need.

Now, the case of incomplete items, wrong colours, or sizes is normal with China suppliers. If in a way you received your goods but there were incomplete goods, missing or wrong selection then it is entirely from the sellers, not us at Freightya. This is because you chose suppliers you want us to buy from on your behalf. We never chose them for you.

In this case, you need to ask us to communicate with the sellers. Most times, you get your full refunds. A few times you don’t. We are not responsible for paying you for incomplete goods or any refunds. It is either the seller does or does not.

Then for the shipping companies, there may be delays which are normal in logistics companies. There could be a shortage of cargo flights available, bad weather conditions, etc.


No Refund Policy for Goods Seized or Missing after Shipment for African cargoes

We understand the importance of your shipments, and we strive to provide reliable services. However, there are circumstances beyond our control that may lead to the loss or seizure of goods after they have been packed and shipped.

We do not offer double clearance nor insurance for cargo going to Africa.

1. Customs Seizure:

  • If your goods are seized by customs authorities, Freightya cannot be held responsible for any financial loss incurred. Customs procedures and regulations are subject to change, and items may be seized for reasons outside our control.

2. Losses after Shipment:

  • Once your goods leave our warehouse and are in transit, Freightya relinquishes responsibility for any loss, theft, or damage that may occur during transportation or at the destination airport.

3. Security Checks and Customs Inspections:

  • Goods may be subject to security checks and customs inspections at the airport. [Your Company Name] is not responsible for items removed or confiscated during these procedures, as they are beyond our control.

Conditions for Loss Claims:

  • If your goods fall under the category of losses mentioned above, [Your Company Name] will consider claims under the following conditions:
    • Claims must be submitted within 5 days of receiving the parcel.
    • Provide all necessary documentation, including the shipment receipt, packing list, and any relevant customs documentation.
    • Freightya reserves the right to assess the validity of the claim and determine the compensation amount, if any.


  • This policy does not cover losses due to incorrect or incomplete shipping information provided by the customer, customs violations, or illegal contents within the shipment.

We are not in any way responsible for delayed shipments, lost goods, wrong goods, or missing or incomplete goods. 

Accepting to use our services, simply means that you have accepted our policy and have taken full responsibility for the outcomes which have been hopeful and positive with us.

This policy is important that you review them before using our service. It will be used against you in a court of law for defamation of our customers at heart brand, Freightya.