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Terms and condition

Updated on 10/3/2024

 

Dear customer 尊敬的客户:

  1. The buyer shall pay for the cost of freight, customs formalities, and other charges within 14 days from the arrival of the goods in the warehouse. After these 14 days, if payment is not made, the goods in the warehouse shall start attracting demurrage. Such demurrage shall be determined by the management.

1.运费、海关手续等费用应由买方在货物到达仓库后14天内支付,在此14天之后,如果未付款,则仓库内的货物应开始收取滞期费。此种滞期费应由我司决定。

  1. The Management shall not be liable for goods taken for sample or seized by Customs or any other Government Agency on examination grounds or during the clearing process at any Nigerian port. The management shall also make sure that the duty on these goods in question was paid properly.

2.任何在中国、尼日利亚或国外港口,由于海关或任何政府机构检查而取样查验的货物,本司一律不承担任何责任。并确保因查验而产生的费用得到合理支付。

  1. Goods that stayed more than Six (6) months in our warehouse are subject to auction without notice to the owners.

3.存放在我们仓库中超过六个月的货物,我司有权将货物变卖抵扣运费仓租等费用而不另行通知货主。

  1. Please note that all fragile items and all items put inside the fridge are at owners’ risk.

4.请注意,所有易碎物品隐藏装箱并装运的所有物品均由业主承担损失损坏的风险。

  1. The company does not accept any copy goods. All the risks shall be assumed by the customers.

5.本公司不接受认可仿制品,一切责任风险由客户承担。

  1. Due to the risky nature of the job, the Company will not be held responsible for any loss of goods in custody as a result of any natural disaster both in China and Nigeria. But as the case may be, the company can only pay 10% of the original cost price of the goods if the customer proves beyond reasonable doubt, the value with the original purchasing receipt from China. This receipt must have China supplier details such as Office Telephone, E-mail, mobile, and Office Address. After our verification and we are satisfied with the findings, the company shall pay 10% of such loss.

6.由于海运的风险性质,无论在中国或者尼日利亚公司,本司不承担任何的自然灾害和不可抗力因素引起的损失。但视情况而定,如果客户在合理怀疑的情况下,凭从中国购买的原始收据证明货物的价值,公司只能支付货物原始成本价的 10 %。此收据必须有中国供应商的详细信息,如:办公室电话,电子邮件,手机和办公地址。在我们核实后无误后,那么公司应支付该损失的 10 %。

  1. We offer the “Warehouse” Service; The Company shall not be held responsible for any shortage or damage (etc) of goods already released and collected from our warehouse.   For repackaging, consolidation, and removal of cartons, our company won’t be responsible for broken items, missing items, or any likely inconveniences. Any request for any of the aforementioned services will be the responsibility of the customer.

 

7.我们提供“仓库服务:货物离开我们仓库,我司将不会承担任何货物损坏丢失等一切责任。

 

8. Our China warehouse, both Air and Sea warehouses only accepts goods with clear personal information, name, and phone number. Customers shopping from Pinduoduo are likely to be affected when you don’t follow our guide. On our website, you can copy our warehouse address together with the guide on how to enter them in your favorite shopping app.

 

9.  We only allow 7 days of warehousing in our China warehouses. Items that have stayed over 7 days in our warehouse are automatically packed and shipped to their default shipping methods. WHY? This will greatly improve our efficiency in managing misplacements, losses, or damages in the course of redundancy.

 

10. For online orders, 1688, Taobao, Pinduoduo; customers are only allowed to send at most 80 orders (tracking numbers) in a single batch. Online orders are not easy to manage. From our experience, the best way to effectively manage large numbers of online orders either as a preorder or personal shopping is to divide your orders into segments. First, we need to confirm all items for the first batch have been received, sorted out, and shipped before sending new batches of goods to our warehouse. Online order customers must adhere to this else we are not responsible for losses.

 

11. Due to the inconsistency in the sea customs clearing dollar rate, we now format our sea shipping rates in segments. This is a freight fee in USD and a clearing fee in Naira. The clearing fee is bound to change owing to when the items are cleared at customs.

 

12. We have a functional website application to ease your importation experience. It is easy to use. We have created a video walkthrough to help you navigate the website. The functionalities sprout from adding tracking numbers, getting updated on their local delivery status, packing to payment and pickup. You no longer need a pickup message, you simply use the manifest number after payment is confirmed for pickup.

 

13. Our company does not offer local delivery or waybill. If you need assistance, we may recommend someone who handles other customers. It is an optional gesture. Customers are liable to pick up their parcels in our Nigeria, and Ghana warehouses. Choosing to use our recommendation is a choice by you. We do not take responsibility for any aftermath of uncertainties in the course of the operation.

 

14. For sea goods, due to the nature of how their volume comes, we automatically pack each customer’s parcel into cartons. As a carton is filled up, we consolidate it and wrap it. This reduces misplacement, displacement, littering of parcels, and interchanging of customer’s parcels to 95%. Customers must first upload their tracking numbers online even if there is one tracking number available. This gives us a glimpse of the format used by such a customer to avoid confusion in the case of similar names.

 

To have a great shipping experience with Freightya, simply follow our guidelines.

 

Thanks for your co-operation.